Terms of Service

OVERVIEW
This website is operated by Milo & Muse (“we,” “our,” or “us”). By accessing or using our website, purchasing from us, uploading images, or engaging in any part of our service (“Service”), you agree to be bound by these Terms of Service (“Terms”), our Privacy Policy, and any additional terms referenced herein or available via hyperlink.

Please read these Terms carefully. If you do not agree to all of them, do not access or use the site or purchase our products. We reserve the right to update or modify these Terms at any time; your continued use after such updates indicates your acceptance of the revised Terms.

Our online store is hosted via Shopify Inc., which provides the e‑commerce infrastructure and means for us to offer our custom pet portrait products.

ONLINE STORE TERMS
You affirm that you are at least the age of majority in your jurisdiction or that you have parental/guardian consent.
You may not use any product or service for unlawful or unauthorized purposes, and must comply with all applicable local, national, and international laws.
Do not upload files that are corrupted, contain malware, viruses, or infringe intellectual property rights.
Violation of any Terms may result in immediate removal of access to your account or services.

GENERAL CONDITIONS
We may refuse service or cancel orders at our discretion, for any reason.
While credit card or payment information is encrypted, other data you send may be transmitted across networks.
You agree not to reproduce, resell, exploit, or duplicate any part of our Service without express written permission.

INFORMATION ACCURACY & TIMELINESS
We aim to provide accurate product and service descriptions, but cannot guarantee every detail is up-to-date.
Content may include historical or promotional information that changes over time.
It is your responsibility to review our site periodically for updates.

PRICES, AVAILABILITY & SERVICE MODIFICATIONS
Prices and fees are subject to change without notice.
We reserve the right to modify or discontinue services or products at any time without liability.
We use best efforts to display product colors and materials accurately but cannot guarantee monitor displays or print renditions will match exactly.

PRODUCTS & PERSONALIZED SERVICES
We provide personalized digital and physical pet portraits.
Quantities are limited, and availability is subject to change. Orders are only refundable or exchangeable under our Return Policy.
We may impose purchase limits or geographic restrictions to prevent unauthorized reselling.
We do not guarantee that the final product will meet individual subjective expectations; we do our best to communicate quality and preview accurately.

CUSTOMIZATION & CUSTOMER IMAGES
Our products are highly customized and created based on the photo(s) you submit. By uploading an image, you affirm that:

  • You either own the image or have full permission to use it.
  • The image does not infringe upon any copyright, trademark, or personal privacy rights.
  • You understand that artistic interpretation may vary slightly from the original image due to manual or digital editing, design constraints, or creative enhancements.
  • We reserve the right to decline submitted images that are of poor quality, inappropriate, or violate any of our policies.

PRODUCTION & SHIPPING TIMELINES
Due to the personalized nature of our products:

  • Production begins only after we receive a valid image and payment.
  • Standard production time is typically [3-4 business days], but may vary during peak seasons or based on product type.
  • Estimated shipping times are displayed at checkout but may vary by destination or due to external shipping carrier delays.
  • You will receive a tracking link once your item has shipped.

NON-RETURNABLE & NON-REFUNDABLE ITEMS
Because our products are custom-made, we generally do not accept returns, exchanges, or refunds unless the item:

  • Arrives damaged
  • Was made incorrectly (e.g., different dog, incorrect size, etc.)
    You must contact us within 7 days of delivery with clear photos to be eligible for a resolution.
    Note: We do not offer refunds for dissatisfaction with artistic style or minor perceived differences in color or appearance.

ACCURACY OF BILLING AND ACCOUNT INFORMATION
We may cancel or refuse orders at our discretion, including high-volume or suspicious purchases.
Accurate account and billing information must be provided and updated by you.
Payment failure or fraud may delay or cancel your order.

THIRD‑PARTY TOOLS & INTEGRATIONS
We may use third-party platforms or services (e.g. payment processors, Shopify apps). We have no control and assume no liability for their functioning.
Use of such tools is at your own risk and according to the third party’s terms.

EXTERNAL LINKS
Links to third-party sites are provided for convenience. We are not responsible for third-party content, products, or policies.
Any purchases or interactions outside our platform occur under that third party’s rules.

USER SUBMISSIONS & REVIEWS
By submitting photos, reviews, or creative content (“Submissions”), you grant us a worldwide, royalty-free, non-exclusive license to use such content for marketing, website, social media, or promotional purposes.
You represent that you own the rights to any photo or content provided.
We may remove or redact Submissions at our sole discretion if deemed inappropriate, defamatory, or infringing.

INTELLECTUAL PROPERTY
All artwork created by Milo & Muse — including edited photos, graphic compositions, and final product designs — remains the intellectual property of the brand.
We reserve the right to:

  • Display finished artwork on our website, social media, or marketing materials.
  • Decline requests to remove specific visuals unless legally required or mutually agreed in writing.
    If you do not want your custom portrait shared publicly, please let us know at the time of ordering.

PROMOTIONS, DISCOUNTS & GIFT CARDS

  • Promo codes must be applied at checkout and cannot be retroactively added to past orders.
  • Discounts cannot be combined unless explicitly stated.
  • Gift cards and discount codes have no cash value and are non-refundable.

PRIVACY & PERSONAL DATA
Our Privacy Policy governs how we collect, use, and protect your personal information.
By using our Services, you consent to the terms in that policy.

ERRORS, INACCURACIES & OMISSIONS
We reserve the right to correct errors or omissions regarding product descriptions, pricing, or turnaround times.
If an error leads to an incorrect charge or misrepresented item, we may cancel the order and refund the purchase.

PROHIBITED USES
You may not:

  • Use the site to solicit or engage in illegal activity
  • Violate intellectual property or privacy rights of any party
  • Upload harmful code or malware
  • Harvest data or perform automated scraping
  • Share false or misleading content
  • Interfere with site security or infrastructure
    We may suspend or terminate access upon violation.

DISCLAIMERS & LIMITATION OF LIABILITY
We make no warranties that our services are uninterrupted, error-free, or secure.
All products and content are provided “as-is” and “as-available,” excluding express guarantees.
We are not liable for indirect, incidental, consequential, or punitive damages arising from use of our site or products.
Where prohibited, limitations on liability may not apply.

INDEMNIFICATION
You agree to indemnify and defend Milo & Muse and affiliated parties from all third-party claims, damages, liabilities, or expenses arising from your use of the Site or breach of these Terms.

SEVERABILITY
If any portion of these Terms is deemed unenforceable, that portion is severed; remaining provisions remain in full force.

TERMINATION
These Terms remain in effect until terminated by you or us.
Prior obligations, liabilities, disclaimers, and indemnifications survive termination.
We may terminate access with or without notice for violations.

ENTIRE AGREEMENT & WAIVER
These Terms, along with referenced policies, constitute the entire agreement and supersede any prior understandings.
No waiver by us of any Term is deemed to be a waiver of subsequent breach.

GOVERNING LAW & JURISDICTION
These Terms are governed by the laws of the United States and your local jurisdiction.
Any disputes will be handled within the applicable legal framework of your location.

CHANGES TO TERMS
We may update these Terms from time to time. The most current version will always be posted on this page.
Your continued use of the Site after updates indicates your acceptance.

CONTACT INFORMATION
Questions about these Terms of Service? Reach out to us at:
Milo & Muse
Email: info@miloandmuse.com